Pricing

Pricing that follows your customer success team, not your customer count.

Every plan is an annual platform fee that includes a set number of CSM seats. Viewer seats for leaders, sales and finance are free on every plan. Prices are in US dollars, billed annually. There is no self-serve checkout: talk to sales and we'll quote for your team size and account volume.

Starter

$18,000 per year

Includes 10 CSM seats · up to 500 accounts

For a first customer success team moving off spreadsheets.

Health Scores with one scoring model
Up to 10 active Playbooks
EBR Builder with the standard template
Salesforce or HubSpot, plus Zendesk, Intercom and Slack
Standard onboarding (live in 30 days)
Email support, next business day

Additional CSM seats: $900 per seat per year

Talk to sales

Most teams start here

Growth

$42,000 per year

Includes 25 CSM seats · up to 2,500 accounts

For a CS organization with segments, CS Operations and a renewal target to hit.

Everything in Starter
Up to 5 scoring models (one per segment)
Unlimited Playbooks with outcome reporting
EBR Builder in your own brand template
Segment and score back-testing
Support by email and chat, 4-hour response

Additional CSM seats: $900 per seat per year

Talk to sales

Enterprise

From $90,000 per year

Includes 50 CSM seats · unlimited accounts

For companies near 2,000 employees, or with several products and regions.

Everything in Growth
Unlimited scoring models
Warehouse Sync and Premium Onboarding included
SSO (SAML), SCIM and audit log
Data residency in the US or EU
A named customer success manager and a 99.9% uptime SLA

Additional CSM seats: $750 per seat per year

Talk to sales

Add-ons

Add-on	What it does	Price	Plans
Warehouse Sync	Reads product usage straight from Snowflake or BigQuery, and writes scores back.	$6,000 per year	Starter, Growth. Included in Enterprise.
Premium Onboarding	A dedicated implementation lead, a custom scoring model built with your CS Operations team, and five Playbooks set up for you.	$8,000 one-time	Starter, Growth. Included in Enterprise.
Sandbox workspace	A second workspace to test scoring changes and Playbooks before they reach your CSMs.	$5,000 per year	Growth, Enterprise.

Pricing FAQ

What counts as a CSM seat?: Anyone who owns accounts, works Playbook tasks or builds EBR decks. Viewer seats, for people who only read scores and dashboards, are free and unlimited on every plan.
What counts as an account?: A customer company you track in Harbor Desk, usually one per CRM account. Contacts, users and subsidiaries inside that company don't count separately.
Is there a free trial?: No. A health score needs your data to mean anything, and a trial without it shows you nothing. Instead, we run a demo on a sample of your accounts and, on Growth and Enterprise, a 30-day paid pilot credited against your first year.
Can we pay monthly?: No. All plans are billed annually, invoiced, with net 30 payment terms. Multi-year agreements are available on Growth and Enterprise.
What happens if we go over our account limit?: Nothing stops working. We'll tell you, and we'll talk about moving plans at your next renewal, not mid-term.
Do you charge for integrations?: No. Salesforce, HubSpot, Zendesk, Intercom, Segment, Slack and our API are included on every plan. Warehouse Sync for Snowflake and BigQuery is the one add-on.
Do you offer discounts?: For nonprofits and for multi-year agreements. Talk to sales.

Get a quote for your team.

Tell us how many CSMs and accounts you have. We'll come back with a number, not a negotiation.

Talk to sales Book a demo